Geberit AG - Customers

Satisfied customers as the basis for success

The quality of Geberit products and services is the basis for the success of plumbers in the marketplace. The plumber can be certain that, through the installation of Geberit products, he is selling his customers high-quality and reliable solutions. As an additional service, Geberit offers operator-friendly software as a platform for planning and the preparation of quotations. Ensuring customer satisfaction also includes an early response to new EU regulations such as REACH as well as the taking back of old products. Here too, Geberit goes beyond the statutory minimum requirements and takes back electrical appliances, such as WC control units, on a voluntary basis.

> Geberit’s REACH Compliance

> Geberit’s WEEE- und RoHS- Compliance

Training as a central factor for success

Nevertheless, good product quality, as well as speed, simplicity and safety in installation and use are not sufficient by themselves. Active servicing of the market is extremely important. Around 500 technical advisers working in the field are in daily contact – above all with plumbers, planners and architects. Training is also a central success factor in customer relations In the year 2006 alone, customer training courses involving around 30,000 participants at 25 information centers were in Europe and overseas

Joint commitment to sustained building

Geberit maintains a dialog with leading architects and building contractors, for example concerning the question of how water saving, flexible and modular building, and optimum acoustic insulation can support a sustainable manner of building and, at the same time, enable elegant bathrooms with maximum comfort.