FLOW OF INFORMATION TRAINING AND ADVICE AROUND THE WORLD
The quick call to clarify unresolved issues or the spontaneous flying visit – this is the informal side of customer care that constitutes the lion’s share of the work within the Geberit sales team. Dates dedicated explicitly to training round off the day-to-day business. Planned in good time and carefully prepared, these training dates are very much the icing on the cake for the partnerships on the sales front. Here are the key elements of Geberit’s customer service:
- The away game: In as often as 41% of all cases, Geberit know-how is passed on directly at our partners’ premises.
- The training facility: 30% of all training courses take place at one of the many Geberit Information Centres.
- Knowledge exchange: Some topics are best discussed as part of an information event. This is the case for 24% of all our training courses.
- On-site training : Sometimes, targeted training sessions are needed right at the heart of the action – in other words, on the building site. These types of sessions make up 5% of our overall training programme.
In summary: regardless of where and with whom knowledge is shared, partnership is always written at Geberit with a capital “P”.
An earlier version of this article appeared in the 2014 edition of the Geberit Group Annual Report.