Trust is key
Field service: The most important link to customers
In addition to customer visits, I am also responsible for training. When I present the benefits of our piping system Silent-Pro, for example, I always have my presentation case with me. In my experience, it is easier if our customers can hold the product in their hands for themselves.
When a problem arises on the building site, I am often one of the first to hear about it and, of course, also one of the first to try to help. I then check out the situation on site. I am often asked about the possible applications for one of Geberit’s supply systems, the best possible sound insulation or specific installation issues. I can easily answer such questions.
But I also don’t know everything, which is why I am happy that we at Geberit have a large network on hand to help. If in doubt, I simply discuss the issue with a Geberit specialist before I make a recommendation. This is something I greatly appreciate. After all, exchanging views with colleagues is not just something good and important, it also gives me the chance to learn new things.”