Up to 1,000 enquiries daily
50 years of spare parts reliability for concealed cisterns
Geberit is extending the previous spare parts guarantee of 25 years for all replaceable mechanical parts of the concealed cistern (such as the flush or fill valve) and the actuator plate to 50 years. “We are one of the few European sanitary manufacturers that has been producing all parts of the concealed cistern itself for over fifty years,“ emphasises Thomas Kiffmeyer, Head of the Installation Systems product line. “That's why we can guarantee the availability of spare parts with a clear conscience. Our older models can be easily upgraded and their individual parts are easy to repair or replace.“
Models and components of half a century
50 years of spare parts availability is a big promise. Behind it is a corresponding stock of cistern models and components from the last half century - and, above all, professional know-how.
They can be found, among other places, in the Geberit consulting centre in Pfullendorf in southern Germany. 14 people work here, all trained plumbers, master sanitary engineers, fire protection experts. They take 50 to 80 calls. Per day, per person. In addition, there are enquiries by e-mail and chat - about various concerns and sanitary-technical questions. That makes up to 1000 enquiries per day. It is the largest Geberit advice centre for sanitary specialists.
Jürgen Greiner, master sanitary engineer, has been advising customers since 2010. “There are models, such as the UP 130, that I know inside out, including the article numbers,“ he says with a smile. Equipped with a headset, he looks for solutions to the respective problem together with his customers directly at the cistern model in the exhibit room. Because: “Sometimes the explanation is easier if you carry out the actions at the same time as the customer.“
Durability: a plus for the environment and for customers
Geberit WC flushing systems are designed for decades of use. Product longevity is not only a Geberit quality feature, but also the company's central contribution to the sustainable use of natural resources. If a cistern is easy to maintain, it stays in use longer. Thanks to the backwards compatibility of the continuously optimised components, the cistern can also always be brought up to an updated technical standard. This is not only a plus for the environment - customers also benefit, because premature removal and replacement of a concealed cistern is always associated with circumstances and costs.
About half of all enquiries concern older vintages. “It is a pleasure to see that our products have been in operation for so long,“ says Jürgen Greiner. “That's quality.“
But it's far from just about spare parts. Questions about standards that have changed over the decades, or about fire and sound protection, are just as frequently answered by the customer advisors in Pfullendorf. That's why the team includes experts in various fields. “We not only ensure the availability of spare parts, but also guarantee professional competence.”