Employees - March 2020

With Passion and Dedication

Matthew Lloyd is the embodiment of Key Account Management

Advice and training are Matthew Lloyd’s forte. The Key Account Manager personally ensures that his customers can always count on his support – even on the building site.

“I actually worked for Geberit in Ireland back in 2006 before I decided to return to my native Australia with the family. Despite the relatively short intermezzo, I never lost sight of the company and its special spirit. And that is why I returned to Geberit in 2014, where I was offered an exciting opportunity as a technical advisor in Sydney. Today, I am responsible for the key accounts in New South Wales.

Geberit is a big player in the pipe sector in Australia. And I was totally taken with one of our products from the outset – Geberit Sovent. The hydraulically optimised fitting is perfect for efficient drainage on high-rise buildings, and they are not exactly a rarity in Australian cities. Since I started working for Geberit Australia I have accompanied around 40 Sovent projects and more than 14,000 installations. And Geberit SuperTube, the extension of Sovent, is a hit in sales here too. I am currently heading up eleven projects and am helping with seven other complex building projects.

«As Key Account Manager, I am on hand to use my experience to help my customers through the entire planning and installation process.»

These figures bear witness to a central aspect of my work. Because as a Key Account Manager I really have a lot of persuading of general contractors to do in advance, particularly when it comes to acquiring a project contract. I take Geberit into Australian high-rise buildings, hotels, hospitals and lots of other building types as it were. And it makes me proud when I can see it is working well.

But that’s not all, not by a long shot. I train our customers in handling Geberit products and support them on building sites in and around Sydney. And there is very definitely a positive side effect to my work – a sound professional network. I have been able to build an incredible number of great relationships within the industry. Decision-makers already know me or they have certainly heard my name before. They rely on my expertise and know that Geberit only deals in quality goods – a major advantage which is worth its weight in gold when you are negotiating with the customer.”